Today, before any change: every send and screen, as the customer receives it

19 live communications and screens fire inside this journey at started but did not finish, in the order of its moments. 9 shown as the creative, 7 as their words, 3 by name only (capture needed).

As sent	What the customer gets	What happens to it	The moment it fires at	Who gets it	Channel	Trigger	Sender	Least sure, and what is missing
SeatfrogRisk-free bidding. Lose the auction? No charge, no change to your ticket. Try again anytime.	Risk-free bidding. Lose the auction? No charge, no change to your ticket. Try again anytime.App screen · Results, the risk-free banner	Changed · Phase 2	1 · At the resultsThe value answer on landing	Everyone who reaches this screen	App screen	At render On the results, while the customer is on it	The app, native	Capture awaited: the board's results frame shows the class toggle only; the banner and the coachmark render from code and were not on it Screen capture awaited
SeatfrogChoose between First Class and Standard Premium upgrades. Got it	Choose between First Class and Standard Premium upgrades. Got itApp screen · Results, the cabin coachmark (Avanti routes)	Changed · Phase 2	1 · At the resultsThe value answer on landing	Everyone who reaches this screen	App screen	At render On the results, while the customer is on it	The app, native	Capture awaited, as above Screen capture awaited
SeatfrogWhich tickets can I upgrade? You can still upgrade with any valid ticket purchased elsewhere. OK, got it	Which tickets can I upgrade? You can still upgrade with any valid ticket purchased elsewhere. OK, got itApp screen · Results, the 'Which tickets can I upgrade?' sheet	Changed · Phase 2	1 · At the resultsThe value answer on landing	Everyone who reaches this screen	App screen	At render On the results, while the customer is on it	The app, native	Capture awaited (her screenshot, 3 Sep); a third native message on the results screen Screen capture awaited
	Risk-free bidding: lose the auction? No charge, no change to your ticket. Try again anytime.App screen · The risk-free bidding banner, always on at the results	Changed · Phase 2	1 · At the resultsThe value answer on landing	Everyone who searches	App screen	At render On the search results, while the customer is on them	The app, native
	Choose between First Class and Standard Premium upgrades. Got it.App screen · The Standard Premium coachmark, Avanti results (live)	Changed · Phase 2	1 · At the resultsThe value answer on landing	Customers on Avanti routes, at the class toggle	App screen	At render The first time an Avanti route's results render	The app, native
	Try a free practice bidApp screen · The practice bid invitation	Unchanged Continues by rule: no disposition names it.	not placed	Everyone who reaches this screen	App screen	At render On the practice bid invitation, while the customer is on it	The app, native	Placed in both Journey 3 and 5; say if one is enough
	🔔 Auctions are now availableTo () is now open for biddingAuction Created - Reminder Alert	Unchanged Continues by rule: no disposition names it.	1 · At the resultsThe value answer on landing	not in the Braze export	Push and email	Scheduled A day after the auction is added, at 9am	Braze
SeatfrogBidding starts in a few minutes. Good luck!Headed with the route: your station to your destination	Bidding starts in a few minutes. Good luck!Headed with the route: your station to your destinationAuction opens soon, bid placed	Unchanged Continues by rule: no disposition names it.	1 · At the resultsThe value answer on landing	Everyone the trigger fires for	Push	Event trigger Auction is 5 minutes from opening	Our backend, native push
SeatfrogBidding has now started. Join the auction for your chance at an upgradeHeaded with the route: your station to your destination	Bidding has now started. Join the auction for your chance at an upgradeHeaded with the route: your station to your destinationAuction opened, no bid	Unchanged Continues by rule: no disposition names it.	1 · At the resultsThe value answer on landing	Everyone the trigger fires for	Push	Event trigger Auction opens and this customer has no live bid	Our backend, native push
SeatfrogNew price unlocked on your journeyBuy an upgrade on London Euston to Manchester for £42. No bidding required. (The B variant tests urgency: “Hurry! One upgrade seat left”, “Lock it in now.”)	New price unlocked on your journeyBuy an upgrade on London Euston to Manchester for £42. No bidding required. (The B variant tests urgency: “Hurry! One upgrade seat left”, “Lock it in now.”)Bun_Price_Change_Push	Unchanged Continues by rule: no disposition names it.	2 · The price viewThe price comparison on the auction screen	not in the Braze export	Push	Event trigger Price drops before the close	Braze	Fires on a no-bid auction before close; Journey 3 by state, Journey 4 by timing
SeatfrogPre-close price drop: bun_price_change	Pre-close price drop: bun_price_change	Unchanged Continues by rule: no disposition names it.	2 · The price viewThe price comparison on the auction screen	Everyone the trigger fires for	Push or email	Event trigger An active auction reaches 45 minutes before close with zero accepted or instant-win bids/auto-bids while non-guaranteed upgrade inventory is still available	Braze, fired by our backend	Push copy not captured in the code audit (the type name stands in)
Seatfrog£0 booking fees 🥳Pick up where you left off and bag your fee-free ticket!	£0 booking fees 🥳Pick up where you left off and bag your fee-free ticket!ABANDONED TICKET SEARCH	Unchanged Continues by rule: no disposition names it.	5 · The day afterThe recovery message	not in the Braze export	Push	Event trigger Left the flow without finishing	Braze
SeatfrogFancy this instead? 👀Avanti Standard Premium upgrades start at a fraction of the price of First Class, with (nearly) the same perks!	Fancy this instead? 👀Avanti Standard Premium upgrades start at a fraction of the price of First Class, with (nearly) the same perks!AVANTI ABANDONED AUCTION (SP)	Changed · Phase 1	5 · The day afterThe recovery message	not in the Braze export	Push	Event trigger Left the flow without finishing	Braze
SeatfrogNext step: Place a bid 🙌You're so close! Don't miss out on your upgrade, .Don't miss out on your upgrade to !	Next step: Place a bid 🙌You're so close! Don't miss out on your upgrade, .Don't miss out on your upgrade to !ABANDONED AUCTION - TIME TEST	Changed · Phase 1	5 · The day afterThe recovery message	not in the Braze export	Push	Event trigger Left the flow without finishing	Braze
	No upgrades yet - you're a bit early · Get upgrade alertsApp screen · Dead end: too far in advance (single)	Unchanged Continues by rule: no disposition names it.	not placed	Everyone who hits the state	App screen	At render The search resolves to this state	The app, native
	No return upgrades yet - you're a bit early · Get upgrade alerts / Continue without return upgradeApp screen · Dead end: too far in advance (return leg)	Unchanged Continues by rule: no disposition names it.	not placed	Everyone who hits the state	App screen	At render The search resolves to this state	The app, native
	No return upgrades yet - you're a bit early · Get upgrade alertsApp screen · Dead end: too far in advance (both legs)	Unchanged Continues by rule: no disposition names it.	not placed	Everyone who hits the state	App screen	At render The search resolves to this state	The app, native
	This route isn't on Seatfrog (yet!) · Search a new route, with the longer-distance tipApp screen · Dead end: route not on Seatfrog	Unchanged Continues by rule: no disposition names it.	not placed	Everyone who hits the state	App screen	At render The search resolves to this state	The app, native
	You're on the list. We'll notify you as soon as upgrades open for this journey.App screen · Upgrade alerts confirmed	Unchanged Continues by rule: no disposition names it.	not placed	Everyone who hits the state	App screen	At render The search resolves to this state	The app, native